Exclusively for Ancestry Members

Exclusively for Ancestry Members
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Q: How do I join your online meeting?

Joining a meeting on a Mac® or PC is easy and just takes a few seconds:

1). Go to www.joingotomeeting.com.
2). Type or paste in the Meeting ID provided by the meeting organizer. If you have not attended a GoToMeeting before, you will be offered a chance to download the free software
3). Click "Yes" or "Always" (or "Trust" on a Mac) if prompted to accept the download.
4). If requested, enter the meeting password provided by your meeting organizer. You will be entered into the meeting and the Attendee Control Panel and GoToMeeting Viewer window will appear.

You can also initiate the process of joining a meeting by clicking the link in the posted invitation, or by clicking the "Join a Meeting" button on the GoToMeeting.com home page.

Want to attend from your iPad®, iPhone® or Android device? You can with the GoToMeeting app. Tap the invitation link through an email or web page, or open the GoToMeeting app and enter your name and the meeting ID. Your can download the app for free from the App Store or Android Market.

Q: Do I need a GoToMeeting account to attend a meeting?

You do not need a GoToMeeting account to attend a GoToMeeting session. You participate as a guest of the meeting organizer, and there is no obligation to buy or sign up for a free trial. To join a meeting, click the link in the invitation email or go to www.joingotomeeting.com and enter the meeting ID found in the invitation email.

Q: What are the system requirements for attending a meeting?

On a PC

Internet Explorer® 7.0, Mozilla® Firefox® 3.0, Google™ Chrome™ 5.0 (JavaScript™ and Java™ enabled) or the latest version of each web browser
Windows® 7, Vista, XP or 2003 Server
Cable modem, DSL or better Internet connection (700 Kbps or faster for HDFaces video conferencing)
Minimum of Pentium® class 1GHz CPU with 2GB of RAM recommended (Dual-core 1.6GHz CPU for HDFaces video conferencing)

On a Mac®

Safari™ 3.0, Firefox® 3.0, Google™ Chrome™ 5.0 (JavaScript™ and Java™ enabled) or the latest version of each web browser
Mac OS® X 10.5 – Leopard® or newer
Cable modem, DSL or better Internet connection (700 Kbps or faster for HDFaces video conferencing)
Intel processor with 512 MB of RAM (Dual-core 1.6GHz CPU with 2 GB of RAM for HDFaces video conferencing)

Participants wishing to connect to audio using VoIP will need a fast Internet connection, a microphone and speakers (A USB headset is recommended.)

On an iPad, iPhone or Android device

Free GoToMeeting app from the App Store or Android Market
WiFi connection recommended to use VoIP

Q: Can I view presentations in full-screen format?

Yes. On the top of the Attendee Control Panel, click the View Menu button and select the Full Screen option. Or, on the Attendee Grab Tab on the side of the Control Panel you can click the View button to toggle between Full Screen and Window viewing. For an illustrated explanation, consult User Help.
System Requirements & Purchasing

Q: What are the system requirements for running GoToMeeting, GoToWebinar or GoToTraining?

To organize or attend an online meeting, webinar or training session, the following is required:

For PC-based participants:

Internet Explorer® 7.0, Mozilla® Firefox® 3.0, Google™ Chrome™ 5.0 (JavaScript™ and Java™ enabled) or the latest version of each web browser
Windows® 7, Vista, XP or 2003 Server
Cable modem, DSL, or better Internet connection
Minimum of Pentium® class 1GHz CPU with 2GB of RAM (recommended)

For Mac-based participants:

Safari™ 3.0, Firefox® 3.0, Google™ Chrome™ 5.0 (JavaScript™ and Java™ enabled) or the latest version of each web browser
Mac OS® X 10.5 – Leopard® or newer
Intel processor (512 MB of RAM or better recommended)
Cable modem, DSL, or better Internet connection

Participants wishing to connect to audio using VoIP will need a fast Internet connection, a microphone and speakers. (A USB headset is recommended.)

Participants using GoToMeeting with HDFaces will need at least 700 Kbps of Internet bandwidth and a dual-core 1.6GHz CPU with 2 GB of RAM.

For Attendees with GoToMeeting app for iPad, iPhone or Android

Free GoToMeeting app from the App Store or Android Market
WiFi connection recommended to use VoIP


Q: Can I use GoToMeeting on my iPad, iPhone or Android device?

Yes, GoToMeeting offers attendees the flexibility to attend meetings directly from an iPad, iPhone or Android device. These free apps, available on the App Store and Android Market, enable iPad, iPhone and Android device users to view online meeting content shared by a GoToMeeting organizer or presenter from a Mac or PC.

Attendees on an iPad, iPhone or Android device can enjoy using the following features:

Attend online meetings wherever you are – at no charge.
Join sessions in seconds by tapping a link in an email.
View presentations, mockups and reports – whatever the presenter shares on-screen.
Connect to audio through your iPad, iPhone or Android device.
Pinch to zoom meeting content.
Switch between portrait and landscape.
Mute or unmute yourself right from your device.

If you are having trouble joining a meeting, please have the organizer contact GoToMeeting Global Customer Support to make sure that they are using the latest version and build.

Q: How do I join a meeting from an iPad, iPhone or Android device?

Tap the invitation link through an email or web page, or open the GoToMeeting app and enter your name and the meeting ID. If you do not have the GoToMeeting app, you can download the app from the App Store or Android Market. You can also join by entering the meeting ID on the joingotomeeting.com website.
http://www.joingotomeeting.com